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Solutions Our Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – providing you with advanced analytics, reporting, service desk, and proactive alerting. Learn More About EMP Devices Unified Communications Contact Center Intelligent Infrastructure Audio & Visual Conferencing Security Industries Public Sector Enterprise Public Safety Healthcare & Life Sciences Education Finance & Banking Services Collaboration Centers Resources Virtual & Live Events eXcellerate Podcast In The News Blog View the Resources LibraryContracts Let’s Connect Sign In Contracts EMP Sign InSolutions Solutions Devices Unified Communications Visual Collaboration & Workspace Intelligent Infrastructure Contact Center Security Our Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – providing you with advanced analytics, reporting, service desk, and proactive alerting. Learn More About EMP Industries Industries Public Sector Enterprise Public Safety Healthcare & Life Sciences Education Finance & Banking Services Collaboration Centers EMP Resources Resources Virtual & Live Events eXcellerate Podcast View The Resources Library Blog News and Press Releases Contact Us Feedback Search Let’s Connect NWN Carousel to Accelerate Growth & Innovation in Partnership with American Securities Read More Where Experience Meets Innovation AI-Driven Cloud Communications to Elevate the Customer + Employee Experience. ELEVATE user experience Covetrus & NWN Carousel Improve CX through a Unified Contact Center Solution Driving better outcomes across the veterinary industry! Watch Video NWN Carousel Powers Innovative Park in Cary, NC Providing next-generation technology to enhance the digital experience. virtual tour Experience & Collaboration Center Intelligent Workspace Showcasing Award-Winning Integrated Cloud Communications Read More Baltimore 9-1-1 & NWN Carousel use AI for Faster Response Revolutionizing emergency response with text-to-language translation & geo-mapping! Read More New Balance & NWN Carousel create a world-class training facility See cutting edge networking and security deployed at the TRACK. Read More Striving to be an Employer of Choice Recognized for leadership, happiness, career growth & more! Explore Career Opportunities Empowering Innovative Organizations Experience Management Platform Managing the modern workplace through performance monitoring, proactive management, and meaningful insights. Learn More Devices PC procurement, configuration, deployment and support delivered as-a-service. Visual Collaboration & Workspace Design and consultation for integrated video systems, endpoints, and meeting rooms. Contact Center Design, deployment, and support of cloud contact centers. Unified Communications Supports devices, applications, and platforms for an optimal hybrid work experience. Intelligent Infrastructure Full lifecycle solutions for network infrastructure operations. Security Best-of-breed security architecture to ensure compliance in a hybrid environment. A National Powerhouse Driving Innovation Trusted by 5,000+ organizations including industry-leading public sector and commercial enterprises. TALK TO AN EXPERT View Case Studies Couldn’t be more happy with what we’re doing and where we’re going.” Jake Johnson, Deputy Director, Information Technology CA Dept of Rehabilitation Our Solution The California Dept of Rehabilitation, together with NWN Carousel’s Visual Collaboration, Unified Communications, Networking, Devices and EMP offerings, provides specialized accessibility IT products to disabled workers in order to use technology effectively. Results We are working together to achieve standards of inclusion in the workplace by tailoring digital solutions to make DOR’s communications as inclusive and collaborative as possible. watch videoWe rely on NWN Carousel for the network connectivity needed to manage the backend processing of our data from virtually anywhere we are working .” Abigail Mcgahey, Research Analyst New Balance Our Solution Cutting edge networking and security deployed at the TRACK to enable New Balance researchers to conduct analysis remotely or on premise; as well as access to instant stats for coaches, athletes and fans at the TRACK. Results The TRACK at New Balance boasts some of the most modern technology in a sports venue. It’s now ready to embrace a smart fan experience, as well as stream live TV broadcasts. Learn More There were bumps in the road and NWN Carousel was right at our side to mitigate and remove obstacles – seeking whatever solutions were possible to stay the course.” Karen Jean Pagan RadNet Our Solution RadNet transitioned their disparate voice platforms to a seamless cloud solution with guidance from NWN Carousel Unified Communications & Collaboration experts. Results We planned a complex voice migration in concert with RadNet’s clinical operations team to ensure we moved precisely; in addition, implemented EMP for better patient insight and analytics. Listen here Using Teams as our collaboration tool… when somebody does come into the office and use one of our collaboration rooms, it looks like they’re working from home.” Matt Parker MGM Resorts Our Solution MGM pivoted to hybrid work with NWN Carousel’s Visual Collaboration & Workspace solutions with a consolidated UC platform and managed services. Results Migrated all operations for maintenance, managed services and technical support for 3,000 users to home offices. Support a significantly growing number of Room-as-a-Service solutions throughout MGM locations. play on-demand You need to test your IT response for various types of cyber security incidents. What’s more important, you need to extend that to your whole team.” Kyle Aumell, Cybersecurity Management Samaritan Our Solution NWN Carousel partnered with Samaritan to help with threat detection and data recovery after a cybersecurity breach. They now are future-ready with proactive vulnerability management with a Managed Detection and Response plan. Results Samaritan gained access to critical electronic records with 24/7 proactive monitoring.And better security to prevent future phishing attacks. watch webinar I see NWN Carousel as an extension to our IT staff. I also see them as providing expertise that we don’t have.” Nicole Raimundo, CIO Town of Cary Our Solution Device-as-a-Service with EMP to fully manage the Town’s fleet of PCs; Unified Communications & Collaboration to upgrade their hybrid work-ready voice system, as well as UC&C and ATS to support smart conference rooms; and ongoing support of a broad portfolio of security. Results An upgraded, hybrid work-ready voice system, robust wireless coverage and deployment of IOT devices with connected sensors, meters and analytics to create a smart city of the future. learn more It’s been a great 30+ year partnership with NWN Carousel.” John Nachilly, Enterprise Architect Eversource Our Solution By leveraging NWN Carousel’s outcomes-focused Carrier Services, Eversource consolidated an extremely complex and costly network environment designed to specifically capitalize on redundancy and reduction in carrier costs. Results By centralizing SIP traffic that best aligns to the customer’s voice applications, we were able to provide a more resilient architecture that saves substantial costs. watch video Measuring every customer experience. One survey at a time. NWN Carousel allows the university employees to function on and off campus seamlessly on a daily basis. They also provide 24/7 monitoring [via the Experience Management Platform] of infrastructure that allows us to complete department initiatives.” Patrick Trainer , Director, Gwynedd Mercy University Our NWN Carousel account team is the strongest account team for any technology that I have been involved in through my 40 years in IT. They propose new solutions, and keep us updated on new technologies.” Head of AV, Network &...